Shipping & Delivery
We carefully prepare and pack every YBrand order for safe delivery.
Please note that processing or production time and courier delivery time are separate.
Ready-made products
Ready-made apparel and wall art are usually dispatched on the same or next business day after the order is confirmed.
Orders placed during weekends or public holidays are processed on the next business day.
Custom and personalised products
Custom products require design preparation and customer approval before production.
The usual process is:
-
You place your order and submit the required photographs, logos, text, or instructions.
-
We prepare the first design preview, usually within one business day.
-
You review and approve the design or request minor revisions.
-
After final approval, production and dispatch usually take 1–3 business days.
Production does not begin until the design has been approved.
Missing photographs, incomplete instructions, delayed responses, or additional revisions may extend the processing time.
Orders containing ready-made and custom products
If an order contains both ready-made and custom products, the complete order may be dispatched together after the custom product is finished.
Contact us after placing the order if you would like the ready-made products to be shipped separately. Additional shipping costs may apply.
Estimated delivery time
Courier delivery time starts after the order has been dispatched.
Estimated delivery times depend on:
-
the delivery country
-
the selected shipping method
-
courier service conditions
-
weekends and public holidays
The available shipping methods, prices, and estimated delivery information are displayed during checkout.
Delivery dates are estimates and cannot be guaranteed because courier delays may occur outside our control.
Shipping confirmation and tracking
After your order has been dispatched, you will receive a shipping confirmation by email.
A tracking number or tracking link will be included when tracking is available for the selected shipping method.
Please check your email address carefully when placing the order.
Delivery address
The customer is responsible for entering a complete and accurate delivery address.
If you notice an error, contact us immediately at info@ybrand-store.com.
We cannot guarantee that the address can be changed after the order has been processed or dispatched.
Additional delivery costs caused by an incorrect or incomplete address may be charged to the customer.
Damaged or missing shipment
Please inspect the package when it arrives.
If the shipment appears visibly damaged, photograph the packaging before opening it.
If your order arrives damaged, incomplete, or does not arrive within a reasonable period after dispatch, contact us at info@ybrand-store.com and include:
-
your order number
-
a description of the issue
-
photographs of the product and packaging, when applicable
International shipping
We ship to supported European and international destinations displayed during checkout.
The customer is responsible for any customs duties, import taxes, or additional charges imposed by the destination country, unless otherwise stated during checkout.
Contact
For questions regarding production, shipping, or delivery, contact us at:
Why shop on Y Brand Store
