Returns & Exchanges

Returns & Exchanges

We want you to be completely satisfied with your purchase. Below you can find the conditions for returns, exchanges, defective products, and personalised products.

Ready-made products

You have the right to withdraw from the purchase of a ready-made, non-personalised product within 14 days from the date on which you, or a person designated by you, received the product.

You do not need to provide a reason for exercising your right of withdrawal.

To request a return, please contact us at info@ybrand-store.com before sending the product back. Include your order number, full name, and the product you wish to return.

Return conditions

Returned products must be:

• unworn and unused
• unwashed
• undamaged
• free from stains, odours, pet hair, or other signs of use
• returned with the original labels and packaging, where applicable

You may inspect the product to the extent reasonably necessary to determine its nature, characteristics, and fit. You may be responsible for any reduction in value caused by handling beyond what is necessary for this purpose.

Custom and personalised products

Products made according to the customer’s specifications or clearly personalised for the customer cannot be returned or exchanged due to a change of mind.

This includes, but is not limited to:

• custom apparel
• personalised 3D wall art
• products featuring a customer’s photograph, name, number, logo, text, or requested design
• products manufactured in a specific configuration requested by the customer

This exclusion does not affect your rights if the product is defective, damaged, incorrectly produced, or does not match the approved design.

Exchanges

Ready-made products may be exchanged for another available size or product.

Please contact us before returning the item so that we can confirm availability and provide return instructions.

If the requested replacement is unavailable, we will offer a refund or another available product.

Return shipping costs

The customer is responsible for the direct cost of returning a ready-made product when exercising the right of withdrawal.

Do not send products using cash-on-delivery shipping, as such shipments will not be accepted.

If the product is defective, damaged, or incorrectly delivered, YBrand will cover reasonable return shipping costs.

Refunds

After we receive and inspect the returned product, we will notify you whether the return has been accepted.

Approved refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed.

The refund includes the purchase price and the cost of the least expensive standard delivery option offered for the original order. Additional costs resulting from choosing express or another more expensive delivery method are not refundable.

We may withhold the refund until we receive the returned product or until you provide evidence that the product has been sent back.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Defective, damaged, or incorrect products

Please inspect your order after delivery.

If the product is defective, damaged in transit, incorrectly produced, or you received the wrong product, contact us as soon as possible at info@ybrand-store.com.

Please include:

• your order number
• a short description of the issue
• clear photographs of the product and packaging

We will review the request and arrange an appropriate solution, such as repair, replacement, price reduction, or refund, depending on the circumstances.

Return address

Do not return a product before contacting us and receiving return instructions.

YBrand j.d.o.o.
Ulica Braće Wolf 5
48000 Koprivnica
Croatia

Contact: info@ybrand-store.com